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We are committed to providing efficient and reliable delivery services through our partnership with a trusted local courier. Please review the following guidelines to ensure a seamless experience.
•Contact your nearest Forest City Vape Shop, and a team member will assist you.
•A valid government-issued photo ID is required. The name on the ID must match your account and order.
•Physical IDs only are accepted; digital copies or photos are not permitted.
Couriers are required to verify your ID upon delivery and cannot leave the order without completing this step.
•Same-Day Delivery (London area): $9.29 + GST
•Outside London (e.g., Byron or Lambeth): Additional $3 surcharge
•Customers may pay with cash upon delivery.
•Debit/ Credit payments are available upon delivery using a mobile debit machine; however, a $2 fee will be added to the total for this service.
•Customers may also choose to e-transfer their payment for added convenience.
Tipping is optional but always appreciated. You can tip your driver directly in cash or add a tip during checkout, which will be passed on in full to the courier.
•Orders placed within delivery hours (opening until one hour before closing) are typically processed promptly.
•Delivery times may vary and can take up to two hours due to traffic, weather, or other conditions.
If your order is running late, please contact us for assistance.
•To ensure smooth delivery, please include your availability in the order notes.
•Orders placed outside delivery hours without a specified time will require follow-up to arrange a delivery window.
If you encounter issues with your order, such as missing or incorrect items, we will resolve them promptly at no additional cost. For out-of-stock items, we offer:
•A suitable alternative
•An estimated restock date
If you are unable to accept delivery at the scheduled time, please inform us as soon as possible to arrange a new time.
We appreciate your cooperation in following these guidelines and look forward to serving you!