WARNING: Vaping products contain nicotine, a highly addictive chemical.

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Shipping & Returns

Shipping

***Please make sure the billing address on your account matches the address associated with the card you are paying with. Your shipping address can be different.***

Orders placed by 2:00pm will be shipped same day (Mon-Fri)

You will receive an email from us stating your order has been shipped. Once Canada Post processes it you will receive tracking information.

 

*Forest City Vape Ships through Canada Post. Shipping is generally 1-2 business days (Monday-Friday) Times may be delayed due to Covid-19. Thank you for your patience and understanding.*

 

Forest City Vape Inc. Refund / Exchange Policy

*Forest City Vape Ships through Canada Post. Shipping is generally 1-2 business days (m-f) Times may be delayed due to Covid-19. Thank you for your patience and understanding.*


The dreaded return policy…

This is the awkward conversation that no vape shop wants to have with their customers. But it’ll be way more awkward if we gloss over this part—don’t you think?
Look, we want you to be happy, satisfied, and cigarette free. And if you know us, you’ll know that we’ll do just about everything in our power to make sure of that.
But at the end of the day, we’re limited by the policies of our suppliers and manufacturers. And unless we want to go out of business, our own policies have to reflect these limitations.


So please read our return policy carefully.


General Warranty Our general warranty comes into effect the moment you purchase something from us, and remains in effect for 30 calendar days from purchase.

 

Transaction must be present in our point of sale system to process returns. Easiest way to satisfy this to have an account. If your purchase is not recorded under your account we will not be able to provide you with a return or exchange. NO EXCEPTIONS!

 

What is NOT covered:


What IS covered:


All of this comes down to your device being defective. Basically, if you received a lemon, we’ll have no issues switching it out for you.


However, if your device has any visible damage or signs of improper usage, we won’t be able to offer a replacement. This is because none of our suppliers will accept returns on visibly damaged or misused items.


So to avoid potential issues, please inspect your device and test it as soon as you purchase it.

 

Determining warranty coverage


In order to determine whether or not your device is covered by our warranty, we’ll have to work through a comprehensive troubleshooting process.

We have two big reasons for doing this.

Firstly, most warranty claims are not actually defective units. They’re usually fairly simple issues that can be resolved with the guidance of our vape experts. Secondly, in order for returns to be processed with our suppliers and manufacturers, we have to meet some very strict conditions.


General inquiry:

Visual inspection:

Troubleshooting:

 

If you are visiting one of our stores, keep in mind that this process may take up to 30 minutes. So please plan your visit accordingly.

If you are submitting a return online, this process may take up to 7 business days.

 

Exchanges


If your item is covered under our warranty, you are eligible to exchange it for a sealed item of the same SKU (if the item is in-stock), a SKU of equal value, or store credit.

Transaction must be present in our point of sale system to process returns. Easiest way to satisfy this to have an account. If your purchase is not recorded under your account we will not be able to provide you with a return or exchange. NO EXCEPTIONS!

 

Returns

Transaction must be present in our point of sale system to process returns. Easiest way to satisfy this to have an account. If your purchase is not recorded under your account we will not be able to provide you with a return or exchange. NO EXCEPTIONS!

 

Final Sale Products


Because a large percentage of vaping products are consumable/cannot be officially refurbished, their manufacturers do not accept returns. So vape store policies have to reflect this as well. As such, the following products are final sale:


Underage Purchases


All products sold on Forestcityvape.com are intended for adults 19 years of age or older. A signature and proof of age (19+) will be required upon receipt of your package.
If your signature and proof of age are not collected during delivery, your package will be sent back to our warehouse and you will not be eligible for refund. So unless you are of age, please do not order any products from our website.


Processing Returns


Online Orders


Use our return form. Be as detailed as possible when describing your issue. Our hardware experts will get back to you within 48 hours of your request with further instructions. Do not send any packages prior to receiving a return confirmation, as they will be shipped back to you at your own cost.


In-Store Purchases


Bring the device to the store with all packaging and contents (including warranty card, charger, additional accessories, etc.). Please note that our hardware experts will have to inspect the product to determine eligibility. If your product is eligible for a return, you will receive a replacement unit or a full refund in the form of Store Credit. If the product is not eligible, we’ll still attempt to fix your issue for free.


Transaction must be present in our point of sale system to process returns. Easiest way to satisfy this to have an account. If your purchase is not recorded under your account we will not be able to provide you with a return or exchange. NO EXCEPTIONS!